Privacy Policy

Your privacy

Holiday France Direct, a Brittany Ferries brand, is committed to respecting and protecting your privacy. We aim to do this by ensuring that the collection and processing of your data complies fully with the EU General Data Protection Regulation.

This Customer Personal Data Protection Policy applies to the collection and processing of your data and your relationship with Holiday France Direct and Brittany Ferries.

Your confidence in Holiday France Direct is essential to us.

The Data Controller is the Company at this address:

BAI sa
Port du Bloscon
BP 72
29680 ROSCOFF cedex
SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.
RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029
95 0003 - TVA FR86 927250217

Details of how to contact the Data Controller is given at the end of this privacy notice.

What personal data?

If you wish to contact one of our property owners we will need to ask you for information about you, such as:

  • Contact details (e.g. last name, first name, telephone number and email)

If you wish to complete a property booking we will need to ask you for information about you, such as:

  • Contact details (e.g. last name, first name, telephone number and email)
  • Information relating to your credit card

In terms of your credit/debit cards, we do not store cardholder data after the payment is made.

When is your personal data collected?

Personal data may be collected at various times in your relationship with Holiday France Direct and Brittany Ferries, including:

a. Participation in marketing programs or events:

  • Participation in customer surveys
  • Online games or competitions
  • Subscription to newsletters, in order to receive information and offers via email

b. Transmission of information to and/or from third party partners, for example, property owners.

c. Internet activities:

  • Connection to Holiday France Direct websites (cookies)
  • Online forms (online booking, questionnaires, etc.)
  • Managing advertiser internet accounts.

d. Contact management:

  • Recording of telephone calls
  • Storage of mail, email, chat conversations with us

e. Exercising yours rights on your data:

  • Checking your identity

For what purposes?

We collect your personal data for the purposes of:

a. Meeting obligations to customers and managing the booking of accommodation requests - for the performance of a contract

b. Improving our service, especially:

  • Processing your personal data to improve customer communications
  • Adapting our products and services to better meet your requirements
  • Customising commercial offers and the promotional messages we send to you
  • Informing you of special offers and any new services
  • Carrying out surveys and analyses of questionnaires and customer comments
  • Managing claims/complaints

c. Managing our relationship with customers before, during and after your holiday:

  • Sending you newsletters
  • Managing requests to unsubscribe from newsletters and satisfaction surveys
  • Taking into account right to object

d. Meeting all Holiday France Direct and Brittany Ferries' legal obligations

How do we share your data?

We share your personal data with internal and external recipients, subject to the following conditions:

a. In order to offer the best service, we may share your personal data and give access to Holiday France Direct and Brittany Ferries authorized personnel, including:

  • IT departments
  • Commercial and marketing services
  • Legal services if applicable
  • Generally, any appropriate person within Holiday France Direct or Brittany Ferries for certain specific categories of personal data

b. Concerning service providers and partners - your personal data may be sent to a third party

  • External service providers: IT sub-contractors, banks, credit card issuers, insurers, external lawyers, dispatchers, and printers
  • Commercial partners for your property booking

c. We may also be obliged to send your information to authorities if this is required by law or as part of an inquiry and in accordance with applicable regulations.

Data security

Holiday France Direct takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure.

When you submit credit/debit card data when making a QuickBook booking, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.

Cookies

Cookies may be installed on your computer or mobile device depending on the cookie preferences that you expressed or may express at any time.

Use of cookies

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting all cookies may impact on the functionality of our website.

Site function

This is a list of the main cookies set by our website, and what each is used for:

Name laravel_session
Description Used to store the user’s property shortlist and property search order
Duration 90 days
Name hfd_ferrypromo_shown
Description Records that the user has viewed a message explaining our exclusive ferry discount offer with Brittany Ferries
Duration 90 days
Name ASP.NET_SessionId (Advertiser website only)
Description Used by the owner's area to identify each visitor as as a unique and individual user
Duration The duration of your visit to our website, it is deleted when you close your browser
Name HFDLoginCookie (Advertiser website only)
Description Used to store your owner's area login state
Duration 60 minutes
Name __RequestVerificationToken (Advertiser website only)
Description Used by owner owner's area as a security measure to verify that form contents haven't been tampered with between the client and server
Duration The duration of your visit to our website, it is deleted when you close your browser

Third party cookies

We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the third party services such as website use statistics. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Web analytics

Google Analytics tracking uses cookies in order to provide meaningful reports about our site visitors.

Name __utma, __utmb, __utmc, __utmz, __utmv, __utmx, _ga, _gaexp, _gat_UA, _gid
Description These are used by Google Analytics as described here
Duration Find out more

Marketing

The following cookies are used to measure the effectiveness of our online marketing.

Name Ad serving (targeted)
Description Some third party companies use cookies to discover general information about the pages on our website that you visit and they also processes IP addresses to collect other non-personally identifiable information in order to place you in a "market segment". They then place advertisements on other websites which they believe people in your market segment will find relevant. How to reject or delete these cookies http://www.google.com/doubleclick/
Name maxemail.com, facebook.com and twitter.com
Description Used to measure the effectiveness of our marketing campaigns.
Name hotjar.com
Description Used to measure the effectiveness of our website.

Storage of data

We retain your personal data only for the period necessary for the purposes set out in this policy and that we believe customers would consider reasonable, or in accordance with the provisions of applicable law.

Access and modification

You have the right to access your personal data collected by Holiday France Direct and Brittany Ferries. You can modify it subject to applicable legal provisions and also exercise your right to object, by writing to the address below, or by sending an email to Customer Services.

Country of residence Address Email
France Brittany Ferries
Service Satisfaction Clients - Port du Bloscon - B.P. 72 - 29688 Roscoff cedex, France
data.request@brittany-ferries.fr
Spain Brittany Ferries
Dpto. Administración
Estación Marítima
39002, Santander, Spain
data.request@brittanyferries.es
Other Brittany Ferries Customer Services, Millbay, Plymouth, PL1 3EW, UK data.request@brittanyferries.com

For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.

All requests will receive a response as swiftly as possible and in accordance with applicable law.

You may also exercise your rights in respect of your personal data that is stored and processed by a holiday property owner following a stay. To do this, you must contact the holiday property owner.

Policy changes

We may modify this policy from time to time. We therefore recommend that you consult it regularly, particularly when making a QuickBook booking.

Questions and contact

For any questions concerning the Holiday France Direct Customer Personal Data Protection Policy, please contact the Data Protection Officer of Brittany Ferries by sending an email to contact_dpo@brittany-ferries.com.

Version 25th May 2018

 

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