Privacy Policy

Holiday France Direct online privacy policy

Holiday France Direct is strongly committed to conforming to the Data Protection Act (1998), to protecting your privacy and to providing a safe online experience for all users. This Privacy Policy applies to information collected online throughout the Holiday France Direct website.


When making a booking on our website, all information you submit to us - including all personal and financial details - is transmitted in encrypted form. This encryption process ensures that all information is coded before it is sent across the Internet.

Collection and tracking of personal information

So that we can provide you with the most efficient and enhanced service, we request information about you when you sign up to our newsletter mailing list. We collect personally identifiable information such as names and email addresses. We also may collect your IP address, browser type, domain name, access times and referring website address. This information is collected both during registration on the site or in response to specific requests, for example when signing up for a newsletter.

What we do with collected information

We use personal information so that we may send you the most relevant offers based on your details. You may, at any time, opt out of receiving such information. We also use collected information to evaluate and administer our service, respond to any problems that may arise and to gauge user trends to determine what part of our services are most popular.

We may, at times, produce reports for our creative and strategic agencies containing aggregate information about our users such as online usage information. This allows us to work more closely with agencies to provide content and offers that are most relevant to our users. We will never include any personal information about our users in these reports.

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

We do not under any circumstances sell any personal details to third parties.

Use of cookies

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our web sites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting all cookies may impact on the functionality of our website.

Site function

This is a list of the main cookies set by our website, and what each is used for:

Name Shortlist
Description Used to store the user’s property shortlist.
Duration 30 days
Name Questionnaire
Description Stores the user’s choice to decline or participate in site questionnaires. If the user declines then the cookie stores this choice and prevents further questionnaires from being displayed.
Duration 60 days

Third party cookies

We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the third party services such as website use statistics. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Web analytics

Google Analytics tracking uses cookies in order to provide meaningful reports about our site visitors.

Name __utma, __utmb, __utmc, __utmz, __utmv, __utmx
Description These are used by Google Analytics as described here
Duration Find out more


The following cookies are used to measure the effectiveness of our online marketing.

Name Ad serving (targeted)
Description Some third party companies use cookies to discover general information about the pages on our website that you visit and they also processes IP addresses to collect other non-personally identifiable information in order to place you in a "market segment". They then place advertisements on other websites which they believe people in your market segment will find relevant. How to reject or delete these cookies
Name and
Description Used to measure the effectiveness of our email marketing campaigns.

Embedded content

We sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Changes to our privacy policy

We will occasionally update this Privacy Policy as necessary to maintain the highest protection for our users and to comply with a changing environment. We recommend that you check the policy when you visit our site to be sure you are aware of and understand our current policy. If we make material changes to this policy or in how we will use or collect your personally identifiable information, we will prominently post such changes prior to implementing the change. We will not make changes in how we handle previously collected personal information that have retroactive effect unless legally required to do so.

Contact information

If you have any questions about this Privacy Policy or our privacy practices, please write to us at:

Holiday France Direct
Brittany Ferries
New Harbour Road South
BH15 4AJ